An end-to-end account management automation for supporting your customers throughout their journey, including AI-powered solutions for guidance, ticket creation and seamless link to live chat.
Benefit from a tailored solution, built on your existing framework, so you can leverage the strength of your existing investment in systems you already have.
Embedded & web chatbot
A chatbot that can be embedded within any intranet/website, SharePoint website or in-app, with limitless integrations with any platform.
Guide clients through available services & options
The bot can function according to the business logic based on your custom flows and match any level of complexity.
Ticketing system embedded in the bot
A ticketing system can be included within the bot so the client can log tickets for existing engagements through a single input interface.
Connection with live chat
Seamlessly connect your clients to live chat with your agents. Customer reps get notified through a Microsoft Teams channel and continue the discussion with the client through a private chat. Integrations are also available with Salesforce, Incontact and other platforms.
One solution, unlimited possibilities
Benefit from Helvia's Account Experience automation solution to transform account management, save costs and boost customer satisfaction.
Low code-no code solutions
Fast and reliable implementation
Integrate with any system
Capitalize on your existing investments
Build, run, repeat
Single Sign On
Seamless experience across
Get powerful insights
Smooth administration with user-access control
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