An end-to-end account management automation for supporting your customers throughout their journey, including AI-powered solutions for guidance, ticket creation and seamless link to live chat.
Benefit from a tailored solution, built on your existing framework, so you can leverage the strength of your existing investment in systems you already have.
A chatbot that can be embedded within any intranet/website, SharePoint website or in-app, with limitless integrations with any platform.
The bot can function according to the business logic based on your custom flows and match any level of complexity.
A ticketing system can be included within the bot so the client can log tickets for existing engagements through a single input interface.
Seamlessly connect your clients to live chat with your agents. Customer reps get notified through a Microsoft Teams channel and continue the discussion with the client through a private chat. Integrations are also available with Salesforce, Incontact and other platforms.
Benefit from Helvia's Account Experience automation solution to transform account management, save costs and boost customer satisfaction.
Fast and reliable implementation
Capitalize on your existing investments
Build, run, repeat
Seamless experience across
Get powerful insights
Smooth administration with user-access control
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