Level up your account management  to boost customer satisfaction

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Our automation solutions transform your operations, save costs and can be applied across different functions of your business.

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Our automation solutions transform your operations, save costs and can be applied across different functions of your business.

Account Experience

An end-to-end account management automation for supporting your customers throughout their journey, including AI-powered solutions for guidance, ticket creation and seamless link to live chat.

Benefit from a tailored solution, built on your existing framework, so you can leverage the strength of your existing investment in systems you already have.

01

Embedded & web chatbot

A chatbot that can be embedded within any intranet/website, SharePoint website or in-app, with limitless integrations with any platform.

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Guide clients through available services & options

The bot can function according to the business logic based on your custom flows and match any level of complexity.

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Ticketing system embedded in the bot

A ticketing system can be included within the bot so the client can log tickets for existing engagements through a single input interface.

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Connection with live chat

Seamlessly connect your clients to live chat with your agents. Customer reps get notified through a Microsoft Teams channel and continue the discussion with the client through a private chat. Integrations are also available with Salesforce, Incontact and other platforms.

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Tickets & powerful Analytics

Analytics and tickets data can be accessed and managed through a SharePoint list, Salesforce or Airtable.

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One solution, unlimited possibilities

Benefit from Helvia's Account Experience automation solution to transform account management, save costs and boost customer satisfaction.

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Low code-no code solutions

Fast and reliable implementation

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Integrate with any system

Capitalize on your existing investments

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Scalability

Build, run, repeat

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Single Sign On

Seamless experience across

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Real-time analytics

Get powerful insights

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Admin platform

Smooth administration with user-access control

Do you need more information?

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