Create great user experience  

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Transform UX... But how?

Let us show you...

Our AI-powered bots are the stars of the game that help you transform your operations across your organization!

Empowered with our philosophy of automation building blocks, they can provide custom solutions tailored to your exact needs. Our smart chatbots have unlimited capabilities, ranging from answering frequently asked questions through free-flow conversations to complex automations with limitless integrations.

Automated answers

Helvia's smart chatbots are designed to simulate human-like experiences with customers and employees. With the power of advanced Natural Language Processing (NLP) algorithms the chatbots allow for free-flow conversations, the type that you would expect when chatting to a human agent. Managed through a fully interactive platform, where the administrator updates the FAQs, the AI-enabled chatbots can cover any topic of interest. The bots gain experience through usage and assisted by the insightful analytics, they can respond to a growing number of inquiries with great accuracy.

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FAQ chatbots

Helvia's smart chatbots are designed to simulate human-like experiences with customers and employees. With the power of advanced Natural Language Processing (NLP) algorithms the chatbots allow for free-flow conversations, the type that you would expect when chatting to a human agent. Managed through a fully interactive platform, where the administrator updates the FAQs, the AI-enabled chatbots can cover any topic of interest. The bots gain experience through usage and assisted by the insightful analytics, they can respond to a growing number of inquiries with great accuracy.

faq

Our chatbots can be programmed to perform any range of rule-based tasks, from answering customer enquiries, booking tickets, candidate pre-screening, and so much more! Based on a decision tree, the bot guides the user through a sequence of predefined rule-based options to deliver the equivalent response.

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Interviews, Polls & Surveys

Our interactive chatbots can collect the information you need in a conversational, friendly and fun way. You can replace any forms and create an amazing user experience through data collection via the chatbot. The data can be stored in any location, including SharePoint and spreadsheets, can be analysed and sent through as an email. The options are limitless!

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Assisted browsing to products & services

You can qualify your leads and segment your audience based on their responses, ensuring you deliver tailored messages with higher chances of converting.

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24/7 communication

Engage with prospects 24×7 and automate your sales funnel with chatbots.

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Cost & time efficiency

Save time and costs and offer an amazing customer experience!

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Targeted audience experience

Guide your audience to browse the products and services of interest, according to their activity and specific characteristics.

Ticketing escalation

Our bots can escalate cases that need to be managed by a specific department through a custom, swift and easy-to-manage ticketing system, through a single input interface. Your team can access and manage tickets through a SharePoint list, Salesforce or Airtable.

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Personalized notifications

Our chatbots can send ad hoc and scheduled alerts and reminders, automating a variety of activities, including employee and customer onboarding.

The bots can send notifications to segmented lists based on specific rules, activity triggers, dates or behavioral patterns. Get one huge task off your list and automate notification sending for a smooth experience across your organization.

Notifications can come through in any platform collaboration takes place, including intranets and Microsoft Teams.

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Live chat escalation

Seamlessly connect your clients to live chat with your agents. Our chatbots can send notifications to your customer reps in your collaboration platform, like Microsoft Teams and continue the discussion with the client through a private chat. Integrations are also available with Salesforce, Incontact and other platforms.

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Scheduling

With Helvia's chatbots, you can schedule and deliver communications that stand out and make an impact. Organize your workload by scheduling any type of communication you want to send out, including announcements, surveys, polls, and quizzes, to specific groups of recipients, on set dates and times.

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Analytics

Get meaningful insights through our powerful analytics dashboard. One console to manage everything! Be on the know with actionable at-a-glance insights derived from consolidated data across various experience metrics.

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